Terms & Conditions

Terms & Conditions

2 Year Guarantee on Installations
This guarantee covers all new equipment installed by us, from breakdowns on the appliances to leaks on pipework. When the engineer visits the site, it will be at their discretion whether the damage is covered by the guarantee. If there is any evidence of malicious damage or vandalism, then all works carried out will be chargeable.
Extended Guarantee
If your appliance was sold to you with an extended guarantee for a period of longer than 2 years, it is only the appliance that is covered not the cylindar, radiators etc.
No Call Out Charge
There is no separate charge for call outs to breakdowns. There is however a minimum payment of £60.00 inclusive of VAT for the first hour. Even if we spend a total of 10 minutes on site, the minimum charge will be £60.00 inclusive of VAT to cover our expenses.
Free No Obligation Quotations
This generally applies to the installation side of the company. It means we will visit the site and provide you with a written quotation for your desired works, to which you have no commitment to.
Landlords Gas Safety
Where it states an 'unlimited number of appliances at the same address' it means exactly that. Where blocks of flats might have the same title address, each flat is treated as a separate property.
Hourly Rates
We have a standard charge of £60.00 inclusive of VAT for the 1st hours labour + any parts, we do not charge for callout. This is our minimum charge.

If the job goes over the hour, it is subject to a further charge of £30.00 inclusive of VAT per half hour after that (this is displayed in the additional time section).
Payment
Please note that payment is expected within 10 working days. Outstanding payments of 30 days or more are subject to interest charges. These charges are based on a rate of 8% per annum which will be calculated on the amount of days over the 10 working days payment period. Materials used during the above works remain the property of Solent Heat Services Ltd until the outstanding balance is paid in full.